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Customers

Customers

Refund Policy

Refund and Cancelation

Aactively accepts Visa, MasterCard, select Debit Cards and Net Banking. Other payment methods may be added from time to time.
Aactively acts as the agent to those who are promoting the Gyms, Studios, Events or Sports Venues for which you purchase Gym/Studio packages, fitness events tickets or book sports venues. When you purchase a package, ticket or book a venue, Aactively will be handling the transaction and collecting payment for the respective service provider.
Aactively sells on behalf of Gyms, Event organizers, Sports Venue and service providers and does not control the inventory or its availability and pricing.
Aactively is not under any obligation to make booking in lieu of or to compensation/replace any changes in booking by the service providers.

Cases of Refund:

If Aactively or its affiliate Gym or Studio service partner cancels the membership purchased.
Occasionally, the events are canceled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.
If the cancellation of a sports venue booking is due to reasons not related to the customer, we will offer a refund.
If Aactively or its affiliate service partner cancels the trial session.
All refund amounts shall be credited in the customer’s bank account within 7-10 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card
If the membership offer is only for new customers and an existing member purchases the membership - the membership will not be valid and Aactively will refund the amount after deducting 25% of the transaction value. Please check for any additional entry restrictions that may be applicable for gyms, events or sports venues from time to time.
If the membership offer is only for females / college student / senior citizens and is purchased by a user who is not eligible - the membership will not be valid and Aactively will refund the amount after deducting 25% of the transaction value. Please check for any additional entry restrictions that may be applicable for gyms, events or sports venues from time to time.
Aactively's decision on refunds shall be at their sole discretion and shall be final and binding.
Aactively reserves the right to modify the terms for refunds at any given time without prior notice to any customers

Terms for Refunds

In case of transaction made to purchase memberships, tickets or book sports venues through Aactively, no refund will be provided unless Aactively or its affiliate is unable to fulfil the service enrolled for.
In case of transaction made to purchase a trial session through Aactively, a customer is not entitled to a refund if he/she has failed to attend the session.
In case of cancellation by the customers, No refunds will be provided.

Terms for Cancellation

Aactively is not responsible for cancellation of trials & sessions by its affiliate service partner.
If Aactively’s affiliate service partner cancels a paid booking - users can reschedule the booking or request a refund.
If the user cancels the session or does not turn up for a paid booking - No refund or reschedule is applicable.
Aactively’s decision on cancellations shall be at their sole discretion and shall be final and binding.
Aactively reserves the right to modify the terms for cancellation at any given time without prior notice to any customers.